Return Policy
At Letifly, we want you to love your purchase. If you have any questions about a product before ordering, please contact our team and we'll be happy to help.
Return Eligibility
Eligible items may be returned within 14 days of delivery for store credit. To be eligible for return, items must:
- Be unused and uninstalled
- Be in their original packaging
- Include all original parts, accessories, and documentation
- Be in new, resalable condition
All returns require prior authorization from, please fill out a Return Request Form to start the process.
Return Authorization Process
Before approving a return, Letifly may offer alternative resolutions including:
- Store credit
- Partial store credit while keeping the product
- Replacement parts
- Product replacement
- Exchange for another item
These options often provide a faster and more convenient resolution than returning the product.
Return requests are reviewed individually based on the product, order value, quantity purchased, shipping costs, and reason for return.
Quantity Purchase Policy
Orders containing five (5) or more items, regardless of product type, are considered quantity purchases and are not eligible for return.
Orders containing three (3) or more units of the same product are also considered quantity purchases and are not eligible for return.
Quantity purchase orders can be eligible for replacement parts or exchanges if the products are damaged or incorrect.
Customers planning larger purchases are encouraged to contact us prior to ordering if they have questions regarding specifications, dimensions, finishes, or compatibility.
Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made products
- Made-to-order items
- Furniture
- Rugs, bathmats, throws, plush toys, and pet beds
- Oversized light fixtures with packaging exceeding 22 inches in width or height
- Clearance items
- Final Sale items
- Open-box items
- Installed, assembled, modified, or used products
- Items returned without original packaging
- International orders
Return Shipping
Customers are responsible for all return shipping costs unless the item arrives damaged, defective, or incorrect.
Original shipping charges are non-refundable.
Approved returns must be shipped to the return address provided by Letifly Customer Service.
Returns received without authorization will be refused.
Store Credit
Once an approved return is received and inspected, eligible returns will be issued as Letifly store credit.
Store credit will be issued for the value of the returned merchandise only. Original shipping charges and return shipping costs are non-refundable.
Items that arrive damaged, used, installed, missing parts, improperly packaged, or otherwise not in resalable condition may be ineligible for store credit or may receive a reduced store credit amount at Letifly's discretion.
Store credit is issued after the returned item has been received and approved by our team.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery and include:
- Your order number
- Photos of the item
- Photos of the packaging
- A description of the issue
We will work with you to provide replacement parts, a replacement product, store credit, or another appropriate resolution.
International Orders
Due to the nature of international fulfillment, international orders are not eligible for returns.
If an international order arrives damaged or defective, please contact us and we will assist with a replacement or alternative resolution where applicable.
Refused Deliveries
Orders refused at delivery or returned due to an incorrect shipping address may be subject to return shipping charges, restocking fees, and original shipping costs.
Contact
For questions regarding returns or refunds, please contact us at support@letifly.com or consult our Order & Returns FAQs.
By placing an order with Letifly, customers acknowledge and agree to this Return Policy.
