Shipping Policy
We aim to ensure the seamless delivery of your orders right to your doorstep. Here's a breakdown of our policies:
Dispatch and Delivery: Our operations run from Monday to Friday to guarantee prompt delivery. Currently, we ship nationwide within the United States, partnering with trusted carriers such as UPS, FedEx, and USPS. Need a specific carrier? Just give us a heads up, and we'll do our best to accommodate your request.
Processing Times: Orders start being processed from the moment of placement. For domestic orders, processing times typically ranges between 1-4 business days, while international orders may require 1-7 business days. Made-to-order items or large orders might take a bit longer, but we'll keep you informed every step of the way.
Shipping ETA: Your excitement mounts as your order embarks on its journey. Our standard estimated time of arrival (ETA) is between 10-15 business days, varying based on dispatch location and product specifications. For orders with multiple items, expect separate packages with individual arrival estimates.
Expedited Shipping: Need your items urgently? Expedited shipping options via DHL or FedEx are available for select products. Reach out to our Customer Service team for more details.
Order Tracking: Stay informed with real-time updates on your order's status. Track your shipment 24-72 hours post-shipment using our tracking link or directly on the carrier's website. Additionally, expect email notifications to keep you updated every step of the way.
Shipping Fees: We maintain transparent and fair shipping fees, calculated at the checkout stage. Please consider potential sales taxes based on your location, as we adhere to state and local tax regulations.
Lost in Transit: Your peace of mind matters to us. In the event of a lost order during transit (30 days for domestic orders, 45 days for international orders), rest assured we'll offer a refund, replacement, or store credit based on your preference.
Lost After Delivery: Once your order safely lands on your doorstep, it's your responsibility. However, we understand mishaps happen, which is why we recommend Route Insurance for added protection against loss, theft, or damage post-delivery.
Replacements: In the unlikely event of a delayed or damaged item, we'll send a replacement free of charge. Just let us know within our policy timeframe. If it's past 30 days but within 2 months, we'll replace it but shipping costs may apply.
Route Protection: Get peace of mind with Route Insurance, offering comprehensive coverage against various shipping mishaps. For a small fee, safeguard your order from start to finish.
Find the complete Route Protection Policy here.
Covid-19 Impact: Please be advised that there may be delays in the processing and delivery of your order due to the ongoing impact of the COVID-19 outbreak.
We want to assure you that our operations continue from our warehouses located in New York, Pennsylvania, and through our international partners. Our team remains vigilant, closely monitoring the situation, and any updates regarding changes in shipping methods or delivery schedules will be promptly communicated on our FAQ page.
For any inquiries or assistance, our dedicated Customer Service team stands ready to assist you. Please feel free to reach out to us at support@letifly.com, and we will be more than happy to provide you with the necessary support and guidance.
Still seeking answers? Please review our SHIPPING FAQ for more details.