Return Policy

At Letifly, customer satisfaction is our top priority. We understand that returns can sometimes be a part of the shopping journey, so we're here to guide you through our policies:

Return Process and Guidelines

Our return process is designed to be straightforward. Please ensure that returned items are in their original packaging, unused, and include all accompanying components. For added protection, we recommend additional packaging to safeguard the product during transit.

To start your return, please fill out our return request form.

Returns and Store Credit

We want to ensure that your return experience is as seamless as possible. For domestic returns, please initiate the process within 14 days of delivery to qualify for store credit.

Non-Returnable Items

Certain items, like personalized goods, textiles such as rugs and bathmats, furniture pieces, used or modified items, are ineligible for returns. Orders of 5 or more items or over $2,000 on multiple quantities are ineligible for return. We strive to ensure that your unique selections remain just as special upon arrival as they were when chosen.

Damaged Items Policy

In the event of a damaged or defective product, we're committed to making things right. Please notify us promptly by filling out our damaged / return request form, providing images of both the product and its original packaging. We'll work with you to facilitate a replacement or suitable resolution.

International Returns

While we're unable to accept international returns, our commitment to customer satisfaction remains unwavering. We're dedicated to ensuring that your shopping experience transcends borders.

Exchanges

Upon receipt of your returned item, our team diligently assesses its condition and processes exchanges accordingly. Exchanges are facilitated seamlessly to ensure your satisfaction. If your item has been discontinued, we will not be able to offer an exchange but we can offer store credit for its value.

Order Cancellations

Should you need to cancel an order, please contact us as soon as possible. Please note after an order starts processing we may not be able to cancel it.

Once shipped, cancellations are no longer feasible, but our return process remains available to accommodate any changes or concerns.

For further assistance or clarification, our Order & Returns FAQs are readily accessible. At Letifly, we strive to provide a professional yet accommodating experience, ensuring that your shopping journey is as effortless as possible.